Mother flagged as blacklisted for Dubai visa despite never travelling there

Hi everyone, I am currently facing a stressful situation regarding my mother’s visa application for the UAE. We applied for a tourist visa for her to visit me in Dubai, but the application was rejected with the reason stating she is blacklisted.

This is extremely confusing because this is her first time applying for a passport and she has never traveled outside of South Africa before, so it is impossible for her to have any previous record in the UAE. Her flight is booked for two weeks from now.

Has anyone experienced a similar issue with a false blacklist flag? I suspect it might be a name mix-up. How can we resolve this urgently so she does not miss her flight?

I was informed of a comparable situation regarding a colleague’s entry permit last year. The narrative began when we submitted the application, and I was told that a security block was in place.

I encountered a similar procedural blockage recently. The objective facts were that the name match was partial, yet the sanction was applied.