Dubai visa rejected due to blacklisting but my mother has never traveled before

Dubai Visa
1

Hi everyone, I am in a state of absolute panic right now. I planned a surprise trip for my mother to Dubai—her first-time international travel ever—and we are supposed to fly in exactly 14 days.

However, we just received her visa application status as “Rejected” with the reason listed as “Blacklisted”. This makes absolutely no sense because she has never left South Africa, never held a passport before this, and definitely has no criminal record. I’ve read about potential name mix-ups, but I don’t know how to prove this quickly.

Has anyone dealt with this specific “blacklisting” error for a first-time traveler? How do I resolve this urgently before our flights?

2

Realizing this is not about a criminal background but rather a clerical error, I wanted to jump in here.

3

It sounds like a stressful misunderstanding of her identity file validity.

4

I was informed of a similar ‘security restriction’ during a transit last year, despite my good faith efforts to comply with all entry requirements.